|
Office Policies
901 West
38th Street, Suite 410
Austin,
Texas 78705
512.533.9900
Insurance
Patient Registration
Forms
Co-Pays and Deductibles
Charges
Adolescent Patients
Automated
Appointment Reminders
Deposit Policy
Cancellation Policy
Appointment Reminders
Insurance
Your time is important to you and to us. One of our
objectives at our clinic is to get you in, taken care of and
on your way as quickly as possible. Getting your insurance
information into us prior to your visit will avoid delays
associated with insurance verification.
Your insurance company or Medicare will only cover
procedures that are medically necessary. In most cases skin
tags, benign moles and sebhorrheic keratoses are generally
not covered by your carrier. If you want these growths
removed, we will be happy to do it on a fee-for-service
basis. Check with your doctor or our front office staff for
the cost of these procedures before you have them treated.
Our objective is to avoid any surprises for you at check
out.
In some cases, we are unable to verify insurance prior to
your appointment and prior to your checkout, or your
insurance carrier will not provide us with information on
the amount of deductibles that you have met. In these
incidences, we must collect the full amount of your charges
or your deductibles at the time of service. In the event
your insurance carrier pays us for these services, our mean
time to refund such amounts is 30 days from the date of
service.
If your coverage requires a referral and you or your insurer
does not provide one at the time of your visit, we must
collect the full amount of your charges at the time of
service. Again should a refund situation arise, we will
return any overpaid funds within 30 days from the date of
service.
Patient Registration
Forms
Another way to keep your appointment on time is to fill out
any required paperwork prior to your first visit. Many of
our patient forms can be downloaded from our website. See
Downloads at the top of this page.
Co-pays and Deductibles
Remember that payment for all co-pays and deductibles is due
at the time of your appointment.
Co-pays for office visits are usually higher for specialists
(like dermatologists) versus primary-care physicians. So
check with your insurance carrier to determine if you have a
higher co-pay for specialists.
If one of our physicians performs any of the following;
injecting, curettage (scraping), electrodessication
(burning), freezing or excising a lesion or growth, your
insurance company will consider it an office surgery or
procedure. Such outpatient surgeries and procedures are
often subject to separate co-pays and/or deductibles. Again,
check with your insurance carrier to determine how your
benefits apply.
Charges
Suspicious skin lesions are often biopsied to determine if
the growth is or is not cancerous. There are two charges
associated with biopsies. First, our office charges for the
actual biopsy performed. Second, there is a dermatopathology
lab charge for preparing and examining the biopsy slides
under a microscope. An independent lab will bill your
insurance carrier for their fees which are not associated
with our office.
We charge separately for your office visit and any procedure
performed in our office. The office visit covers the
evaluation and management or diagnosis of your particular
condition. If a procedure is needed to remedy the condition,
you will be informed of your treatment options and their
costs so you can make an informed decision about having the
procedure performed. In such a case, you should expect a
charge for both parts of your visit.
Dr. Snyder is a provider for Medicare and several other
insurance plans that we honor in our office. Patients seeing
Dr. Renee Snyder for cosmetic services should be prepared to
pay the full amount of their charges at the time of service.
Adolescent Patients
If your child is under the age of 18, a parent or legal
guardian must accompany the child to their first
appointment. If your child arrives without a parent or legal
guardian present, their appointment will be rescheduled.
Automated
Appointment Reminders
Our automated appointment confirmation system will call your
home two days prior to your scheduled appointment time to
remind you of your appointment. Please listen to the entire
message and respond by pressing the number “1” if you want
to keep your appointment, or the number “5” if you want to
cancel your appointment. See
Appointment Reminders
below for more information.
Cancellation Policy
In today's hectic
world unplanned
issues come up for
all of us. We
recognize this fact,
but we respectfully
request that you
cancel your
scheduled
appointment by phone
or e-mail a minimum
of 24 hours in
advance. That way
the open slot can be
filled with someone
needing an
appointment.
For cosmetic
appointments,
failure to provide
such notice will
result in forfeiture
of the deposit.
DEPOSIT:
There is a $150
deposit required for
an in person,
one-on-one
consultation with
Dr. Ned Snyder. The
focus will be on
expectations and
objectives, as well
as surgical and
non-surgical
options. The deposit
fee is applied to
the procedure in
most cases.
Appointment Reminders
As a courtesy to our clients, we call to remind you two days
in advance of your appointment. We use HouseCallsTM, a personalized appointment reminder system that will call you between 6
and 8 p.m. at your primary contact number (usually home) to
remind you of your upcoming appointment.
Here's how
it works. HouseCalls will call and deliver a message
pertaining to your next visit. After you hear your
appointment reminder message, you
-
press 1 to confirm your appointment,
-
press 2 to replay the message,
-
press 3 to leave a message for the doctor or nurse, or
-
press 5 to cancel your appointment.
We added
HouseCalls to provide you a higher level of service and a
more efficient means of communication. Additionally,
HouseCalls will enable our staff to fully concentrate on
serving you during your appointment. Let us know what you
think about HouseCalls, and please call or send an e-mail to
(future business manager here) with any questions.
If we
have your on-line address on file, we will also confirm your
appointment by e-mail.
|
